Frequently Asked Questions

Everything you need to know about shopping with Kion

What are your shipping rates and delivery times?

We offer standard shipping on all orders. Delivery typically takes 3-5 business days within the continental US, and shipping is free for all orders over $50.

What is your return policy?

We provide a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your shipment in real-time.

Which payment methods do you accept?

Kion accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Currently, we ship to over 20 countries worldwide. International shipping costs and delivery windows vary by location and are calculated at the time of checkout.

Are your products covered by a warranty?

Yes, all Kion products come with a one-year limited warranty that covers manufacturing defects. If you experience an issue, please reach out to our customer service team.